Shipment

Please note: we send tracking information via our shop system, when order did ship. In most countries you can use this tracking information at your local postal service. The tracking details are also stored in the shop, so you can sign in and check.

There will be no special notification upon recipient of payment, cause we try to ship asap.

We are using Deutsche Post / DHL as parcel services. International shipments to other continents: if tracking shows "Hamburg" as last scan, the parcel was shipped via seafreight by ship. There will be no scan til the ship arrives. In the current situation we try to work with other parcels services, too, when postal service / DHL is blocking countries. For US shipments we are also using UPS, so please make sure, it is a street address, that is served by UPS.

Luxemburg / Ungarn (Hungary) - kein Versand in dieses Land / no shipping to this country

Shipping / handling (s/h) above and the reduced s/h costs are calculated based on the order value. We adjust s/h costs, f.e. when items are returned based on the order value, you kept.

Please note the following procedures:

Shipping Damages should be reported to the delivering agent immediately upon receipt when you sign for it. Subsequently, inform Modellpferdeversand of the reported shipping damage. If you plan to return any items, please inform us before doing so by Email, Fax or Phone.

Thank you for your understanding and cooperation